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This week, SNL ran a skit ridiculing the overuse of hashtags on twitter. If the word hashtag” means nothing to you, you are not alone. Social media is a fairly new and rapidly evolving online communications medium. Although younger generations have assumed the technology with ease many people who were not raised during the existence of the Internet struggle.

Yet, basic Internet and computer skills are increasingly an expected and necessary part of employment. Businesses rely on email, staff training can be conducted by webinar, cell phones are slowly replacing landlines, and in the Bay Area, tech companies are providing a much-needed influx of job opportunities in their growing industry.

Associate Director Abu Qadir Al-Amin works on his laptop.

Photo by Willy Johnson | break​beat​bil​ly​.com

But what if you’d never seen the Internet and don’t have access to a computer? For Bay Area residents returning from decades of incarceration, understanding technology can present a significant barrier to success. Obtaining steady employment is one of the key factors that contributes to lower recidivism and reduced crime rates. Yet, for many returning residents who have never used a word processor or checked their email, formatting résumés and job searching is an extra challenge.

Fortunately, there are some options out there. Profiled by KALW radio this week, the Last Mile is a program housed at San Quentin that teaches people basic business skills and entrepreneurship while they are incarcerated, in preparation for reentry. Participants learn about technology and how the world has changed since they have been incarcerated. It’s a 6‑month program and aims to prepare people to find employment either as a startup business owner or at an already established business.

The program has had to overcome some practical hurdles, such as teaching participants about social media and new apps without using them directly. Teachers describe Facebook and mobile apps to participants using books and videos. Participants are able to tweet, blog, and answer questions on Quora through written hard copies transcribed online by voluntary intermediaries.

Outside prison walls, community-based organizations are also trying to fill the void in reentry services by providing employment readiness classes for returning residents that focus on résumé building and interview techniques.

As Hadar Aviram explains, despite the many collateral consequences of incarceration, reentry programming is scarce in the correctional system and local communities are picking up the slack:

There’s lots of things that attach to an incarceration sentence. There’s a criminal record, there’s the fact that people can’t vote, there’s the fact that housing and job opportunities are very very scarce outside. There’s immense stigmas that go everywhere you go and basically affect all areas of life. …There are people stepping in where the government has completely failed, and trying to fill in that gap by offering people this helping hand.”

However, there remains an unnecessary structural obstacle to employment for even the most tech-savvy. Many businesses screen out applicants with prior criminal convictions on the initial application form regardless of their qualifications or suitability for the position. This process is highly discouraged by the Equal Employment Opportunity Commission (EEOC), which recently issued new guidance on criminal background checks requiring an individualized assessment of past convictions.

In California, Assembly Bill 218, otherwise known as Ban the Box, is set to provide more relief by prohibiting prospective employers from asking about criminal records until it is established that applicants meet the minimum qualifications for the job. The bill is designed to reduce the reflexive denial of employment opportunities to formerly incarcerated people and is currently on the Governor’s desk. You can show your support for the bill by signing this support letter, or perhaps even sending a tweet to the Governor @JerryBrownGov. #BanTheBox